Job summary
- Main area
- Ward Clerk (Day Surgery and Surgical Admissions)
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 318-25-Training4
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Cheltenham General Hospital
- Town
- Cheltenham
- Salary
- £18,005 - £19,337 pa pro rata
- Salary period
- Yearly
- Closing
- 29/06/2026 23:59
Employer heading
Ward Clerk - Chedworth Surgical Unit - Band 2
Band 2
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have recently been awarded an improved CQC rating of Good and are proud of what we’ve achieved. We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Job overview
An exciting opportunity has arisen for a Ward Clerk to join our Day Surgery team. We are currently waiting to move into our new purpose built unit and we are looking for an enthusiastic and highly motivated Ward Clerk to join our well-established team. We look after all the day surgery patients for Cheltenham Hospital and the elective Surgical Admissions for a wide range of specialities. In addition we run a Chronic Pain Clinic and Urology Clinic in our treatment rooms. We use a variety of IT systems within the trust including TrakCare, Sunrise, as well as Microsoft Office programmes.
Main duties of the job
The successful applicants require a proactive, patient orientated approach with a passion to continuously improving patient experience, and have the ability to work with the multidisciplinary team. Previous knowledge and experience in a healthcare environment is desirable but not essential as training will be given on the job. IT skills would be desirable but again not essential as training for the specific IT systems used would be given. Excellent communication and interpersonal skills are however essential in this post.
Working for our organisation
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Detailed job description and main responsibilities
To ensure the smooth clerical administration in the department Reception area.
To be able to communicate effectively with the multidisciplinary team, patients, clinical staff and the general public ensuring visitors are made to feel welcome with appropriate information given. Demonstrate excellent customer care skills. Respond to patient, staff and visitor request appropriately
Receive queries, in person, by e-mail and on the telephone and manage appropriately
To cover Chedworth Surgical Unit reception area as required
To maintain records on both paper and IT systems. Undertaking clerical duties as required and to assist and support day surgery staff with data input onto electronic patient records as necessary. To be competent with all of the office equipment
Obtain all notes for Chedworth Surgical Unit including day case and inpatient surgery, pain and urology clinics and results ensuring clinical staff have access to essential information in a timely fashion
Reporting faults to our estate teams
Ongoing checks throughout the day for add-ons to surgery & clinic lists
Filing of all patient documentation generated on the unit ensuring notes are up to date and accurate when used by clinical staff
Trace and send away all notes to the relevant departments after being filed correctly
Arranging hospital transport for patients
Arrive and depart clinics on Trak Care
Answer the phone, check voicemail and return any calls
Person specification
Qualifications
Essential criteria
- Educated to GCSE Level or equivalent Grade C (4) English (or equivalent (e.g. National Adult Certificate Level 2 Literacy) and Mathematics Grade C (4) (or equivalent (e.g. National Adult Certificate Level 2 Numeracy)
Desirable criteria
- Basic knowledge of standard range of Microsoft Office Programmes
Experience
Desirable criteria
- Reception or customer facing skills / experience
Knowledge/ Skills
Essential criteria
- Good communication skills both written and verbal and enthusiasm to contribute to the Teams to deliver a quality patient experience
- Ability to work independently, on own initiative and as part of a team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joseph McCance
- Job title
- Recruitment Administrator
- Email address
- [email protected]
- Telephone number
- 0300 422 6375
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